jta365 Privacy Policy

jta365 (hereinafter referred to as "we", "our", or "the platform") is a trusted online gaming platform in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy explains what information we collect, how it is used, and what steps we take to protect your information.

By registering on our platform, using our services, or completing any transaction, you are giving your explicit consent to the collection and processing of information as described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

This privacy policy may change from time to time. If any significant changes are made, we will publish a notice on the website and note the date of the update at the top of the policy. You are requested to check this page regularly.

When you create an account on jta365 or use our services, we collect the information you voluntarily provide. This includes:

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Payment-related information (bKash, Nagad, Rocket, Upay numbers)
• Documents required for identity verification

When you visit or use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Page visit history and session duration
• Information obtained through cookies and similar tracking technologies
• Game activity logs and betting history
• Transaction records and financial history

In some cases we may receive information through third parties, such as:

• Verification information received from identity verification agencies
• Transaction confirmations from payment gateway providers
• Alert messages from fraud prevention service providers
• Self-exclusion lists from responsible gaming organisations

The information collected from you is used for the following legitimate purposes:

• Account Management: To complete registration, verification, and ensure account security.
• Service Delivery: To complete gaming services, deposits, and withdrawal processes.
• Customer Support: To provide assistance via 24/7 live chat and email.
• Legality and Compliance: To fulfil age verification (21+), identity confirmation, and legal obligations.
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Improvement and Analysis: To improve platform performance and user experience.
• Responsible Gaming: To identify problematic gaming behaviour and provide necessary support.
• Communication: To send important updates, security alerts, and transaction confirmations.

jta365 may share your information in the following limited and specific circumstances:

• Service Providers: With contracted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical services, however only the necessary information is shared.
• Legal Obligations: When required to provide information to authorities as part of a court order, government directive, or valid legal process.
• Fraud Prevention: With relevant authorities to prevent money laundering, fraud, or other illegal activities.
• Business Transfer: In the event of a business merger or acquisition, however you will be notified in advance.

We have strict data processing agreements with any third-party service providers. These agreements ensure that they may only use your information in accordance with our instructions and for specified purposes. Third parties may not use your information for their own purposes or share it with anyone else.

Cookies are small data files stored on your browser or device. jta365 uses the following types of cookies:

• Essential Cookies: Essential for the basic functionality of the platform; used for session management and security.
• Functionality Cookies: To remember your preferences and settings, such as language preference.
• Analytics Cookies: To analyse platform usage and improve services.
• Security Cookies: For fraud detection and account protection.

You can manage cookies by going into your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

jta365 applies industry-standard security measures to keep your information secure:

• SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• Data Encryption: Stored sensitive information (passwords, payment information) is secured with strong encryption algorithms.
• Firewall and Intrusion Detection: Advanced security systems to prevent unauthorised access.
• Regular Security Audits: To identify and eliminate potential vulnerabilities.
• Access Controls: Only authorised staff can access your information on a limited, need-to-know basis.
• Two-Factor Authentication: An additional layer of security on accounts.

If a data breach occurs that may affect your personal information, we will notify you as soon as possible. This notification will detail the nature of the breach, the type of information affected, and the steps we have taken.

We retain your information only for as long as is necessary to fulfil the purpose for which it was collected. In determining the retention period, we consider the following:

• Account information is retained for as long as the account remains active.
• Transaction records may be retained for an extended period in accordance with legal requirements.
• Even after an account is closed, some information may be kept for a specified period for legal or regulatory reasons.
• Information necessary for fraud prevention and security may be retained for a reasonable period.

If your account is closed or you request deletion of your information, we will arrange to delete your information as quickly as possible beyond legal and regulatory obligations.

jta365 strictly prohibits providing services to persons under the age of 21. We do not intentionally collect any personal information from minors. If we become aware that a minor has used our platform or provided information, we will immediately close that account and delete the associated information.

If parents suspect that their minor child has registered on our platform, please contact [email protected].

Your information may be processed or stored outside Bangladesh. Wherever your information is sent, we ensure that the same standard of protection described in this privacy policy is maintained. For international data transfers we comply with applicable data protection standards and apply appropriate contractual safeguards.

jta365 is deeply committed to responsible gaming. We analyse your gaming behaviour data to identify potentially problematic behaviour and provide support where needed. This use of data is for your wellbeing and is not used for advertising or non-essential purposes. For more information, visit our Responsible Gaming page.

jta365 reserves the right to update this privacy policy from time to time. Changes will be published on this page and the date of the update will be noted at the top of the policy. For significant changes we may send a notice to your registered email. Continued use of the platform after changes will be taken to mean that you have accepted the updated policy.